How can I introduce Lobbipad within my company?
You can use this message as a starting point:
Hi team,
You’ll notice a new addition to our front desk! We’re using a visitor sign-in system called Lobbipad to replace our paper sign-in book. A couple of things you need to know:
- With Lobbipad, all visitors will sign in on the iPad at our front desk.
- When a visitor is here to see you, you’ll now get an email and SMS/text message directly from Lobbipad instead of getting a call from our receptionist.
- When you get the notification, please come and greet your visitor.
- Please try to pre-register your own visitors on [paste your pre-registration link here].
Thanks!
Does Lobbipad remember details of visitors that visited the company before?
No, because this could cause a very serious privacy issue.
If you want people to check in quickly, we advise to use pre-registrations.
How can I connect my iPad to Lobbipad?
- First of all, you need to download the 'Lobbipad' app from the App Store.
- After downloading, you will see a blue screen with a code when you open the 'Lobbipad' app.
- If you go to the 'Lobbipad' web portal, you need to go to 'Settings' - 'App settings'.
- In the section 'iPads', you can enter the code from your iPad. Now the iPad is connected to the 'Lobbipad' app.
How can visitors check in with a QR code?
This option requires the latest version of Lobbipad. It is possible that you need to update Lobbipad in the App Store. You can enable this feature if you go to 'App settings' on the Lobbipad web portal. There, you can find 'Use QR codes to check in'. Only pre-registered visitors will receive an email with a QR code. With this QR code, they can check in and out by showing their QR code to the camera of the iPad.
Which iPads work with Lobbipad?
Lobbipad works with any iPad that has a front-facing camera.
Can I use Lobbipad offline?
If you are holding an offsite event, or need to check in visitors at an event where Wi-Fi is unavailable, you can still use Lobbipad. Check in unlimited visitors on any iPad, and if it is not connected to Wi-Fi, the visitor data will simply sync with your web dashboard when you reconnect.
A couple of notes about offline mode:
- If you delete the Lobbipad app before syncing the visitors that signed in during offline mode, your data will be lost. Please be sure not do this.
- Also note that host notifications and badge printing both rely on Wi-Fi or a cellular data connection and will be disabled in offline mode. Furthermore, pre-registered visitor email addresses and hosts will not autofill if your iPad is offline.
Can I lock the iPad so visitors cannot close Lobbipad?
If you’d like to use a designated iPad for Lobbipad only, it’s easy to do by enabling Apple’s Guided Access Mode. Here’s how:
- Open the Settings App on your iPad.
- On the left side, locate and tap on General.
- Under General on the right side, locate and tap on Accessibility.
- Under Accessibility, scroll down to locate Guided Access.
- Under Guided Access, toggle Guided Access to on.
- Exit the Settings App and open Lobbipad.
- While on the Lobbipad welcome screen, press the home button three times in a row, quickly.
- Tap Start in the top right corner. You can disregard the instructions to “Circle areas on the screen…”
- Enter a passcode that your whole team will know/remember.
- Now, Guided Access is enabled and Lobbipad is the only app allowed.
- To end Guided Access mode, triple-click the home button again, input your passcode, and tap End in the top left corner.
How to check out a visitor?
Visitors can be checked out in 3 ways:
- Visitors can check out themselves on the iPad by pushing the 'Check out' button.
- Hosts can check out their visitor in the email they have received after the visitor has checked in.
- You can also check out a visitor in the web portal.
How do I switch from The Offix's iCloud account to our own?
When switching iCloud accounts on an iPad that has Lobbipad running, it's important to first remove the Lobbipad app from the iPad and afterwards re-install it once the new iCloud account is active.
- First, remove the Lobbipad app from the iPad. Touch and hold the Lobbipad app on the Home screen, then tap Edit Home Screen. The apps begin to jiggle.
- Tap on the Lobbipad app, then tap Delete.
- When you're done, swipe up from the bottom edge or press the Home button (models with the Home button).
- On the iPad, Go to Settings and tap the name in the top left corner.
- Scroll down and press 'Log out'.
- Enter the password from the Offix's iCloud account (ask your Lobbipad representative).
- Log in with your own iCloud account.
- Download Lobbipad from the App store and re-link it on https://lobbipad.com/settings/app-settings/ipads.
How do I reset an iPad if it's not responding anymore?
Press and hold down the sleep/wake button while pressing and holding down the Home button at the same time. Ignore the Slide to Power Off slider when it appears; continue to hold down both buttons until your iPad restarts and you see the Apple logo in the middle of the screen. When you see this logo, let go.
How do I switch between an Azerty & a Qwerty keyboard?
1. Launch the Settings app from your home screen.
2. Scroll down a little and then tap on the General option.
3. Scroll down again and then tap on Keyboards.
4. Now tap on Keyboards at the top.
5. Select English.
6. Now simply select the keyboard layout you wish to use. It is set to QWERTY by default in certain regions. But you can switch it over to AZERTY or QWERTZ if you so wish. Make your selection and simply close the Settings app.
How do I disable my iPad from going to sleep?
To keep your iPad from going to sleep, update the Auto-lock setting. To do this, go to your iPad Settings > Display & Brightness > Auto-Lock. Set Auto-Lock to "Never". This will keep your screen awake, while still respecting your screen dimming settings.
How do I connect my iPad to the Internet?
1. From your Home screen, go to Settings > Wi-Fi.
2. Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks.
3. Tap the name of the Wi-Fi network that you want to join. After you join the network, you'll see a "v" next to the network and a Wi-Fi symbol in the upper-left corner of your display.
How do I disable visitor pictures?
- Press the home button three times and end iOS' Guided Access mode.
- Go to iOS system settings and scroll down to Lobbipad settings. In the permissions, disable camera permission.
- Once restarted, open up the Lobbipad app. Your company logo and colours will appear.- Press the home button three times and start iOS' Guided Access mode to lock the iPad.
How do I update my Lobbipad iPad app?
It's always a good idea to keep your Lobbipad iPad app up to date. Here's how:
- Open the Apple App Store on your iPad.
- Look in the bottom right corner for the Updates icon.
- If there is an update to the Lobbipad app, you'll see it listed. Simply tap Update.
- Open your Lobbipad app and check out the new features!
Why does our iPad lose Wi-Fi connectivity now and then?
Lobbipad relies on Wi-Fi (Internet connection) to keep your iPad, web dashboard, and printer in sync. Here are a few tips you can try to improve your signal strength. And remember, if you’re having connectivity issues, it’s best to talk to your IT team.
Make sure you’re on the latest iOS.
Not every new iOS release contains Wi-Fi related updates, but it’s always smart to keep your iPad up to date.
Restart everything.
Restart the Wi-Fi on your iPad. Open the Settings app on the iPad, locate Wi-Fi on the left, then toggle Wi-Fi off. Toggle Wi-Fi back on.
[Ask IT first!] Restart the router and/or modem. To do so, turn everything off (and/or unplug it) and leave off for at least thirty seconds, then start it back up.
Renew your Wi-Fi lease.
If you’re connected to the correct network but need to give it a nudge, you can try renewing the lease. To do so, tap the name of the network you’re connected to. On the next screen, tap “Renew Lease.”
Turn off “Ask to Join Networks”.
In the Settings app under Wi-Fi, check to see if you have “Ask to Join Networks” toggled on. If so, try toggling it off. With this feature enabled, the iPad is constantly searching for a network to connect to. It’s suspected that this may result in a slower connection to your desired network.
Reset network settings on your iPad.
Try resetting your network settings. Note that this will delete any stored Wi-Fi passwords so be sure you know the password for when you re-join. Forgetting and rejoining the network may help you reestablish a more stable connection.
Take off the iPad case.
If your iPad is in a case, removing the case and checking for any possible interference is worth a try. Metal cases may cause signal issues. Move the iPad.
Move the iPad.
Carry your iPad around the office to see if you have stronger connectivity in some areas than others. If so, ask IT if it’s possible to improve connectivity with a Wi-Fi extender or by other means.
Change or turn off wireless security. [Ask IT first!]
In some cases, changing your router’s security settings can improve connectivity. Wireless communication between locally connected devices can sometimes be blocked by enterprise wireless access points. Talk to your IT team before trying any of these!
What languages are available for Lobbipad?
A total of 14 languages are available for Lobbipad:
English
Dutch
French
German
Spanish
Italian
Portuguese
Danish
Icelandic
Greek
Hungarian
Russian
Serbian
Polish
What is group sign-in and how do I enable it?
You can enable group sign-in on https://lobbipad.com/settings/app-settings/general.This will show the following screens in the iPad app and will give the visitor the choice between individual sign-in or group sign-in.
How can I customise the check-in fields?
If a visitor wants to check in on the iPad, he will see some fields that need to be filled in. If you go to 'Settings' - 'App settings', you can customise some of the fields. It is also possible to make some fields optional or required.
Why is it that some visitors don't appear in the list view when trying to check them out?
If some visitors appear in the list and some don't, the Timezone of the iPad is probably not right.
- Open the Settings app and go to General, then to Date & Time.
- Toggle the switch for Set Automatically to the OFF position.
- Be sure the Timezone setting is set properly for your region. Why is it that some visitors don't appear in the list when trying to check them out?
How do I close/kill the Lobbipad app on an iPad?
- Double-tap your home button, at the bottom of your iPad.
- Once you see the iOS multi-tasking view with all of your open apps, swipe upwards on the app window you'd like to close.
What is a host?
Hosts are the people within your organisation that receive visitors.
What happens when a visitor checks in for an unknown host?
Whenever a visitor checks in for an unknown host, here or she will see a warning message. If the visitor proceeds anyhow, the Lobbipad admins will receive an email with [Warning! This visitor has typed an unknown host] as a subject line.
How to give a host administrator rights?
- Go to https://lobbipad.com/settings/hosts and click on the host name.
- Select 'admin rights' on top and press 'Update host'.
- This particular host will now have received an email to set a password for Lobbipad, so he/she can login.
Where can I see the host feedback?
- Hosts can reply in the email that they receive, when they expect to be arriving for their guest at the reception.
- The host feedback can be seen in the web portal.
- If the visitor has filled in their email when checking in, they will also receive an email with the host feedback.
Can I customise the look or wording of our notifications?
Our host notifications are not customisable at this time.
Why aren't SMS messages delivered?
Please ensure all mobile phone numbers are listed on lobbipad.com/settings/hosts.
- Go to the host directory.
- If a specific employee is not receiving notifications, search for their name.
- Locate the phone number field. Check to see if their cell phone number is listed.
How do I keep emails from being marked as spam?
It’s rare that Lobbipad notifications get marked as spam, but if you are encountering this issue, please whitelist us with your email provider. We’ve included how-to guides for the two major email clients. If you use another provider and are having issues, please contact us directly for support.
Microsoft Exchange 2010:
https://www.aurelp.com/2013/01/19/howto-whitelist-a-domain-or-email-address-in-microsoft-exchange-2010/
Gmail:
https://support.google.com/a/answer/60751?hl=en&ref_topic=2683828
You’ll need to whitelist either Lobbipad’s domain or email.
Domain: lobbipad.com
Email: notifications@lobbipad.com
How can I pre-register a visitor in my calendar integration?
Pre-registrations in Lobbipad can be created in any kind of calendar integration (Google Calendar, Outlook Calendar, Apple Calendar, etc.).
If you send a calendar invitation to your invitee, you just have to add 'calendar@lobbipad.com' as an extra invitee. This will generate a pre-registration in Lobbipad.
For example if I am planning a meeting with John Doe at 4 pm on 01/01/2022. I will send him an invitation in my calendar (for example: john.doe@company.com) and add 'calendar@lobbipad.com' as invitee. Lobbipad will automatically create a pre-registration for John Doe at 4 pm on 01/01/2022.
How do I edit the pre-registration email to visitors?
When you pre-register a visitor, you have the option to send them a pre-registration email with custom information about your office.
- Go to lobbipad.com/settings/pre-registrations
- There, you can add or edit the message that is sent to pre-registered visitors. We recommend adding some handy notes such as directions, parking tips, security requirements (like bringing a government-issued ID), and your Wi-Fi login to help ensure your visitors arrive prepared.
- Click the “Update visitor message” button to save all changes
How do I setup a Slack integration?
With the Lobbipad + Slack integration, Lobbipad will send a Slack direct message to your employees every time a visitor arrives to see them.
On our integrations page you can find the Slack option.Start by enabling the Slack integration. Then, pick 'Add to Slack' and start the process of linking your Slack company account to Lobbipad. We only request the permissions that we need in order to send your hosts private messages when a visitor arrives. Make sure to pick the correct Slack company account.
Finally, press 'Update Slack settings', and you're good to go.
How do I set up an automatic AD synchronisation?
You can find the instructions here.
How do I set up an automatic OKTA synchronisation?
You can find the instructions here.
How do I setup a Microsoft Teams integration?
On our integrations page, you can find the Microsoft Teams option.
First, enable the MS Teams integration and click 'Save MS Teams settings'.
Then, go to Microsoft Teams (desktop version) and install the Lobbipad bot from the Microsoft Teams Store. After installation, you have to add the Lobbipad bot to your team and the Lobbipad app will automatically identify users by their email address, both in Microsoft Teams and Lobbipad.
From then on, hosts can start receiving notifications (both on desktop and mobile devices) whenever visitors check in.
Important note: the email address in Lobbipad and in MS Teams needs to be identical for the integration to work.
How do I set up a Zoom integration?
Lobbipad Zoom Integration allows hosts in Lobbipad to receive notifications about visitor arrivals from the Zoom App. This integration can be installed at the account level and it will automatically match Lobbipad Hosts and Zoom users in the account using the email address. Therefore hosts should have common email addresses on both platforms.
How to install:
1. Log in to the Lobbipad dashboard as an admin. This Lobbipad Admin should have access to the Admin Zoom account also.
2. Visit Settings -> API -> Integrations and click add to Zoom button.
3. Authenticate to your Zoom account.
How to use:
1. When a visitor checks-in for a host that has a Zoom account, he will receive a Zoom message with visitor details.
How to disable:
1. Log into your Zoom account and navigate to Zoom App Marketplace
2. Click Manage > Added Apps
3. Click on the remove button
What to do if the printer suddenly stopped printing?
First, please close the Lobbipad app on the iPad.
- Double-tap your home button, at the bottom of your iPad.
- Once you see the iOS multi-tasking view with all of your open apps, swipe upwards on the app window you'd like to close.
Then, unlink and re-link the printer.
- On the iPad, go to Settings.
- Go to Lobbipad and switch on 'Maintenance mode'.
- Go to the Lobbipad app and press 'Settings' in the right hand corner.
- Press 'Unlink printer'.
- Next, press 'Change printer'.
- Select the desired connection and re-link the printer.
- After reconnecting the printer, don't forget to turn off the Maintenance mode in the iPad Settings screen.
Which printers does Lobbipad support?
We only support the Brother QL-820NWB printer.
How do I link the Brother QL-820NWB printer?
- Turn on the printer.
- Set the date and time on the printer.
- Insert the cartridge DK2225. Make sure the roll is inserted far enough in the printer.
- Check if the roll is correctly inserted by pressing the 'Cut' button once. If it cuts and a piece of label comes out, it's okay.
- On the printer, go to 'Bluetooth'.
- Turn Bluetooth on.
- Go to the second Bluetooth setting, 'Automatic reconnection', and select 'Yes'.
- Return to the home screen on the printer.
- On the iPad, go to Settings.
- Go to Lobbipad and switch on 'Maintenance mode'.
- Go to the Lobbipad app and press 'Settings' in the right hand corner.
- Press 'Change printer'.
- Select 'Bluetooth' and the printer will be linked.
- After connecting the printer, don't forget to turn off the Maintenance mode in the iPad Settings screen.
The iPad and the printer won't connect using Bluetooth
If you see an error on the iPad when pairing with the printer using Bluetooth, please follow these steps.
- On the iPad, go to Bluetooth.
- Press the 'info' icon next to the name of the printer (probably QL820NWB).
- Press 'Forget this device'.
- Turn off the printer and shortly after back on.
- On the iPad, go to Bluetooth and press the name of the printer (probably QL820NWB).
- It will reconnect again.
How do I reset the Brother QL-720nw printer?
- Turn the printer off.
- Press and hold the Cut button while simultaneously pressing the Power button.
- Wait for the Wi-Fi light to flash and the status light to go orange.
- Press the Cut button twice while still holding the power button. Release the power button.
- If both lights flash three times simultaneously, all network settings are reset.
Why aren't labels printed after we switched the label roll?
First, please close the Lobbipad app on the iPad.
- Double-tap your home button, at the bottom of your iPad.
- Once you see the iOS multi-tasking view with all of your open apps, swipe upwards on the app window you'd like to close.
Then, unlink and re-link the printer.
- On the iPad, go to Settings.
- Go to Lobbipad and switch on 'Maintenance mode'.
- Go to the Lobbipad app and press 'Settings' in the right hand corner.
- Press 'Unlink printer'.
- Next, press 'Change printer'.
- Select the desired connection and re-link the printer.
- After reconnecting the printer, don't forget to turn off the Maintenance mode in the iPad Settings screen.
How do I unlink and re-link a printer?
- On the iPad, go to Settings.
- Go to Lobbipad and switch on 'Maintenance mode'.
- Go to the Lobbipad app and press 'Settings' in the right hand corner.
- Press 'Unlink printer'.
- Next, press 'Change printer'.
- Select the desired connection and re-link the printer.
- After reconnecting the printer, don't forget to turn off the Maintenance mode in the iPad Settings screen.
What are Lobbipad's Terms of Service?
You can find our Terms of Service here.
What is Lobbipad's Privacy Policy?
You can find our Privacy Policy here.
What is Lobbipad's Security Policy?
You can find our Security Policy here.
What is Lobbipad's commitment to GDPR?
You can find our commitment to GDPR here.